Regional Dispatch

Chittenden County Regional Dispatch ImplementatioN

With the goal of better coordinating emergency services among neighboring communities in Chittenden County, the leadership in Burlington, Colchester, Essex, Milton, Shelburne, South Burlington, Williston and Winooski, with the support of the CCRPC, embarked on a study in the fall of 2016. This study provided a road map to creating a regional dispatch center. Two prior studies, in 1995 and 2000 determined that regional dispatch was viable and worthwhile. The leadership then formed a Joint Survey Committee (JSC) to draft a Union Municipal District agreement to create a Regional Dispatch Center.

The JSC has spent considerable time analyzing the value of regional dispatch and the most effective governance structure. In the process of reviewing the data and drafting an agreement, the JSC determined that a regional dispatch center, especially when combined with a regional public safety answering point (911 call center), is worthwhile because it can reduce response time for many 911 calls – by avoiding a transfer to local dispatch – saving about 70 seconds per call. This is a significant improvement in response time for Chittenden County residents, businesses and communities.

Other benefits of a regional public safety dispatch service include:

  • Improvement of mutual aid among towns, which happens regularly for fire and rescue services,
  • Increased number of dispatchers on duty in a single location, allowing more dispatchers to resource multiple emergencies in a single community,
  • Additional resources to contribute to supervision, quality assurance, training, and career advancement opportunities within the field of public safety dispatch, and
  • Dedicated oversight to more fire and emergency medical services, increasing responder safety.

SEE BELOW FOR MORE INFORMATION ON:
JOINT SURVEY COMMITTEE »
TECHNICAL ADVISORY GROUP »
IMPLEMENTATION & GOVERNANCE STUDY »
IN THE NEWS »
BACKGROUND MATERIALS »
CONTACT »


Joint Survey Committee For Chittenden County Regional Dispatch

Meeting Agendas & Minutes

Additional Materials

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TEchnical Advisory Group FOR CHITTENDEN COUNTY REGIONAL DISPATCH

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Regional Dispatch Implementation and Governance Study

Governance Working Group Meeting Agendas & Notes

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IN THE NEWS

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Background Materials

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Contact

For more information, please contact Lee Krohn, Senior Planner, at (802) 846-4490 x *30.
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