Regional Dispatch

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On March 6, 2018, seven Chittenden County municipalities will be asked whether to form the Chittenden County Public Safety Authority, a new union municipal district to provide regional emergency dispatch services (the Chittenden County Public Safety Authority, or CCPSA). Below are some quick links for more information, or scroll to review this project in full detail.

implementing regional dispatch in chittenden county

At Town Meeting this year (March 6, 2018), voters in many communities will be asked whether to form the Chittenden County Public Safety Authority, a new union municipal district to provide regional emergency dispatch services.

This proposal comes after the issue was first considered 50 years ago and follows on the success of the combined Colchester/Milton public safety dispatch service. A Joint Survey Committee (JSC)  with representative officials from Burlington, Colchester, Essex, Milton, Shelburne, South Burlington, Williston and Winooski, conducted a 2016 study that focused on the implementation of studies completed in 1995 and 2000, both of which determined that regional public safety dispatch was possible and desirable.

Regional Dispatch Timeline

The JSC determined that a regional dispatch center/911 call center combined in one location can reduce response time by an average of 71 seconds per call by eliminating the call transfer required when 911 calls go first to the 911 Call Center, then relayed to a local dispatch. This means faster response by police, fire, and emergency medical staff to residents and businesses in need. Other benefits of a regional public safety dispatch service include improvement of mutual aid between towns, an increased number of dispatchers on duty, and dedicated oversight of services.

The Committee also spent considerable time analyzing the most effective governance structure for a regional dispatch and it now proposes the creation of a union municipal district to deliver regional public safety dispatch service in Chittenden County.

Other benefits of a regional public safety dispatch service include:

  • Improvement of mutual aid among towns, which happens regularly for fire and rescue services,
  • Increased number of dispatchers on duty in a single location, allowing more dispatchers to resource multiple emergencies in a single community,
  • Additional resources to contribute to supervision, quality assurance, training, and career advancement opportunities within the field of public safety dispatch, and
  • Dedicated oversight to more fire and emergency medical services, increasing responder safety.

Voter approval of the agreement is only the first step and will not obligate municipalities to pay for or receive services. If the agreement is authorized, additional details will be developed and the Selectboard will have to approve a funding Memorandum of Understanding before funding for operations and dispatch service would be provided.

SEE BELOW FOR MORE INFORMATION ON:
JOINT SURVEY COMMITTEE »
TECHNICAL ADVISORY GROUP »
IMPLEMENTATION & GOVERNANCE STUDY »
IN THE NEWS »
BACKGROUND MATERIALS »
CONTACT »


Joint Survey Committee For Chittenden County Regional Dispatch

Meeting Agendas & Minutes

Additional Materials

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TEchnical Advisory Group FOR CHITTENDEN COUNTY REGIONAL DISPATCH

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Regional Dispatch Implementation and Governance Study

Governance Working Group Meeting Agendas & Notes

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IN THE NEWS

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Background Materials

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Contact

For more information, please contact Lee Krohn, Senior Planner, at (802) 846-4490 x *30 or one of the Joint Survey Committee members below:

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