CCRPC ADA Complaint Procedures and Form

To review and submit the CCRPC’s ADA Complaint Form in another language, you may translate this page using the Google Translate link at the top of this website. Copy/paste the complaint form content below into an email and submit it to Emma Vaughn at; or mail the form to Emma Vaughn, CCRPC, 110 West Canal Street, Suite 202, Winooski VT 05404.

CCRPC ADA Complaint Procedures

Who May File

Any person who believes that they have been subjected to discrimination on the basis of disability, individually, or as a member of any specific class of persons, may file a complaint with the Chittenden County Regional Planning Commission (CCRPC).

Complaint Form and Contact Information

All complaints related to disability discrimination should be directed to Emma Vaughn, Title VI & ADA Coordinator, CCRPC. Complaints may be submitted electronically, by telephone or by United States Postal Service (USPS), as follows:

  • CCRPC website
  • (802) 846-4490 x 121
  • Emma Vaughn, Title VI & ADA Coordinator
    • Chittenden County Regional Planning Commission
    • 110 West Canal Street, Suite 202
    • Winooski, VT 05404

Complaint Response Timeframe and Assistance

All individuals who submit an ADA Complaint to the CCPRC will be contacted within three (3) busiess days of the submission of the complaint. CCRPC is committed to providing equitable and prompt response and resolution process to all ADA complaints and concerns. If an individual requires assistance to submit a complaint, the CCRPC ADA Coordinator or another member of the CCRPC staff will assist in filing a complaint. Federal and state law require that the complaint be filed within 180 days of the alleged incident of discrimination.

Complaint Process

Once the complaint has been submitted, the CCRPC will pursue the following steps in addressing the complaint:

  1. The complainant will be contacted within three (3) business days of submission and provided with an explanation of the process and offered guidance and assistance to resolve the subject of the complaint.
  2. The ADA Coordinator or other CCRPC staff will initiate a Complaint Form.
  3. Essential information on the form includes the following:
    • Date of the incident that is the subject of the complaint;
    • Time of the incident;
    • Location of the incident; and
    • Circumstances of the incident in as much detail as is available, including description of the issues and the names of those individuals perceived as parties in the complaint.
  4. The completed form, along with the initial complaint letter and a summary of any other communication, will be submitted to the Executive Director of the CCRPC for review. The               Director will determine the jurisdiction and acceptability of the complaint and any need for    additional information. After any additional information is procured, the Director will determine   whether to accept or reject the complaint.
  5. The complainant will be provided with a written notification that the CCRPC has either accepted or rejected the complaint.
  6. A complaint may be rejected for the following reasons:
    • More than 180 days passed between the alleged incident and the filing of the initial complaint.
    • The allegation does not involve a disability.
    • The allegation does not involve CCRPC or one of its subrecipients of US Department of Transportation funds.
    • The complainant fails to respond to repeated requests for additional information needed to process the complaint.
    • The complainant cannot be located after reasonable attempts.
  7. An accepted complaint will be assigned a case number and be logged in a database maintained by the CCRPC identifying the complainant’s name, date of incident, and information about the alleged incident.
  8. The ADA Coordinator will initiate an investigation of the complaint, assisted by other members of the CCRPC as necessary, and complete a report within 45 days of the acceptance of the complaint. The report shall include a narrative description of the incident, identification of   the persons interviewed, findings, and recommendations for disposition.
  9. The report will be reviewed by the Director of the CCRPC and referred to legal representation, if deemed appropriate. The Director will accept or reject the recommendation for disposition, in    consultation with legal representation, and if the individuals involved are found to be in     noncompliance with ADA Program requirements, remedial actions will be determined.
  10. The results of the investigation and the Director’s determination will be mailed to the complainant. Notice shall include information regarding appeal rights of the complainant and instructions for initiating such an appeal. Notice of appeals are as follows:
  11. CCRPC will reconsider the determination if new facts come to light.
  12. If the complainant is dissatisfied with the determination and/or resolution set forth by CCRPC, the same complaint may be submitted to the Vermont Agency of Transportation (VTrans) for investigation. The complainant will be advised to contact:

Patricia Martin
Title VI & ADA Coordinator
Vermont Agency of Transportation
Office of Civil Rights & Labor Compliance
219 North Main Street
Barre, VT 05641

Phone: 802-595-6959

  1. A copy of the complaint and CCRPC’s investigation report, letter of finding, and remedial action plan will be submitted to VTrans within 120 days of the initial receipt of the complaint.
  2. CCRPC will keep on file for one year all complaints of noncompliance received, and a record of all such complaints on file for five years, pursuant to 2 CFR Section 200.334, State of Vermont General Records Schedule GRS-1000.1102, and ADA Circular 4701.1, Section 12.7.3. A summary of the complaint resolution will be added to the database at CCRPC and this information will be included as part of the next ADA update to VTrans.

CCRPC ada Complaint Form

To review and submit the CCRPC’s ADA Complaint Form in another language, you may translate this page using the Google Translate link at the top of this website. Copy/paste the form content below into an email and submit it to Emma Vaughn at; or mail the form to Emma Vaughn, CCRPC, 110 West Canal Street, Suite 202, Winooski VT 05404.

Today’s Date:

First Name:

Last Name:



Home Phone:

Cell Phone:

Address of Complainant (if given):


Accessible File Formats? (Large Print; Audio Tape; TDD/TTY; Other (Please specify)):

Date and Time of Alleged Incident:

Name and contact info of witnesses or other relevant parties:  

Person Taking Report Information:

Update of Complaint Status: 

Date: Status of the Complaint: Action Taken, If Any: 


For more information, contact Emma Vaughn, CCRPC Communications Manager and Title VI & ADA Coordinator, at (802) 846-4490 x 121.